Terms & Conditions of Sale
Our terms and conditions are standard agreement terms. They are valid for all purchases via the rosa mosa online shop.
- Validity and Terminology
The following terms and conditions are applicable for the business relationship between Mag. Simone Springer, Vienna (hereafter called "rosa mosa", "vendor" or "us/we") and the customer ("you") at the time the order is placed. Any discrepancies or other general terms of agreement and/or conditions of the customer are, irrelevant of their description, explicitly contradicted, unless we accept them specifically and in writing.
Specific agreements with the customer in individual cases (including amendments and additions and/or alterations) always have priority over our general terms and conditions of sale. Any amendment of, and addition to, as well as the rescission of these terms and conditions must be in writing in order to be valid. The same applies to any waiver of this written-form requirement.
- How the contract is formed between you and us
The contract language is English. The rosa mosa website is merely an invitation to the customer to place an order to buy a product. The email confirmation sent to you does not yet lead to a contract of sale (“contract”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us. The contract applies after the delivery of the products, this is the declaration of acceptance. Products that are not delivered do not result in a contract. Slight discrepancies in colour when compared to the products shown on the website are possible and due to technical conditions. rosa mosa does not accept orders from customers under the legal age of 18.
An order is only possible via logging in to your account or when all the fields within the window have been completed. If there is information missing, or rosa mosa cannot supply the order for other reasons, the customer will receive an error message. The customer has the opportunity of amending his/her order before the final dispatch of the products. As soon as payment has been completed, you will be notified via an information window. This does not yet constitute an acceptance by the customer.
- Order Confirmation
Your order details are saved. After successful payment, you are sent an email to the given address when the order has arrived at rosa mosa. You may also print a confirmation after successful payment. This information does not yet constitute an acceptance of the order.
- Prices and Dispatch Costs
All prices are given in EURO excluding the legally valid value added tax of 20%. You will be informed of the applicable dispatch costs depending on your location. You must pay the dispatch costs. In a delivery to a non EU country you must also pay all additional import and export costs, as well as all duties, taxes and fees. Any foreign bank charges are also to be paid by the customer. Taxes, duties and fees as well as handling charges by the carrier will NOT be refunded after a return of the products.
- Our Liability
If there is a defect in the product you have the right to ask for a supplementary performance (new delivery or removal of defect). rosa mosa is authorised to refer the customer to a new delivery, if removal of the defect would mean a disproportional outlay. Commercial or technically unavoidable, material aberrations on quality, colour, size, shape, finishing, width, weight, fittings or design of the product are irrelevant. We aim to offer true colour representation. However, due to the nature of online shopping we can not be held responsible for any variations of colour as shown on screens, monitors or printouts. You have no right of return for such or other unavoidable deviations. Otherwise you must clearly state and prove why the deviation is considerable to you. You have no right of return if you have altered the product in any way and the defect was the result of such an action. You have the right to guarantee claims by giving the order number, your name and address as well as a short description of the reason in an email to: email@example.com, by telephone: +43 1 9410319, or by post to the following address:
You must send your product to rosa mosa for examination if requested to do so. rosa mosa will cover costs and is liable for the product during this process. Please send it to the following address:
Please use the original packaging for the return. If the Product is made of various separate parts, please return it to its condition of delivery.
- Reservation of Property Rights
Until complete payment of the sale price the delivered products remain the property of rosa mosa. You must notify us immediately in writing if the products have been pledged, confiscated, or other interventions by a third party, and inform the third party of the reservation of property rights of the seller.
You can pay for your order by credit card. rosa mosa will only accept the payment type declared in the order process. All payments and credits are transacted in EURO. Our partner for secure online payments is PayPal (www.paypal.com) and Stripe for credit card transactions (www.stripe.com).
- Law and Jurisdiction
All contracts and agreements between the customer and rosa mosa will be governed by Austrian Law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. Place of execution is Vienna/Austria.
If individual terms in these terms and conditions of sale are or should become invalid, the effectiveness of the rest of the regulations remains unchanged. Instead of the invalid term, its appropriate corresponding term according to Austrian Law becomes effective.
- Supplier Identification according to § 5 ECG
Mag. Simone Springer
Phone: +43 1 9410319
Place of Jurisdiction:
VAT-ID Number: ATU52508503
- Bank Details:
account - holder: rosa mosa- Ms. Simone Springer
account - no.: 20917
sorting code: 35022
bank: Raiffeisenkasse Hallein,
Robertpl.1, 5400 Hallein, Austria, Europe
IBAN: AT94 3502 2000 0002 0917